Sample Questions - Joomla Support Request Template

Question

Following my older question Do we need to create sample questions?,

I discovered this Joomla Support Request Template from Brian Teeman's blog. I think we could use this, or a similar version that may fit in JSE.

Any suggestions, on how to make this visible for new-comers?

Joomla Support Request Template

• I am having a problem with?'
• Describe the problem (no more than 100 words)
• What version of Joomla are you using (in x.y.z format)?
• Which template are you using?
• Did you try using the default Protostar template?
• When did your problem begin?
• Do you have a backup from before the problem began?
• What resources (exact links) have you read?
• Is this an issue with an extension, if so which one?
• If it is an extension issue have you checked the developers site?
• Link to site so we can see the issue (or screenshots)
• Is registration required to reproduce this issue?

Answer 1

It's a bit of a tricky one in my opinion. Only problem we face is, we can't change what information the user see's before posting a question, which would be a good guide on how to post a question.

There is a "How to" page, but it's not really visible and most people want a quick a simple solution to their problem, thus they don't bother looking around to see examples of other questions.

I think the best thing we can do is, create a new JSE Meta post, titled (for example) :

"How to ask a good question?"

Then we can compile an answer showing the user the relevant information they need to provide us.

When a users asks a new question which is considered too broad, we can simply refer them to this Meta post.